Coronavirus / Covid-19 Information – HRBR Service Update & FAQs

COVID-19

Covid-19 – Service Update & FAQs

Updated 22/02/2021

HRBR closed its doors temporarily on the 15th January 2021 as a result of the Covid-19 pandemic. We will begin to resume our in person services to patients from Monday 22nd February 2021. Clinics will resume on a phased basis from this date.

Patients are currently permitted to travel beyond the 5km travel limit for medical appointments. We therefore recommend that all patients bring a copy of their appointment letter with them when travelling to the clinic.

Our laser hair removal clinic will be temporarily closed for the period of the Level 5 restrictions and will reopen as soon as it is permitted to do so.

For all other appointments and procedures, all should proceed as planned unless we contact you to indicate otherwise. 

For patients staying overnight in a Dublin hotel for their procedure we recommend you check with your hotel to ensure that they will remain open during the period of restrictions.

Please contact the clinic on 00353 1 209 1000 or info@hrbr.ie  if you have any queries or concerns.

Appointments at HRBR

Please note that we may need to move the date and time of your currently scheduled appointment or procedure in order to ensure strict social distancing measures are in place. We will contact you directly if this applies to you.

Due to our temporary closure, we have a large number of patients wishing to schedule appointments and procedures. We will endeavour to accommodate each of our patients with the dates and times requested but some delays in scheduling appointments should be expected.

When you attend for a consultation

HRBR is the only JCI accredited hair transplant clinic anywhere in the world. This means that HRBR has and will continue to hold the highest standards of hygiene and safety for our patients and our team.

As before, access to our clinic is limited to those with appointments. All patients have a private waiting room when attending HRBR. Hand sanitiser is available throughout the building and cleaning and hygiene procedures are of the highest standard. In addition to our normal measures, you will notice some changes when you attend;

  • You will be asked to sanitise your hands, wear a facemask and one of our team will take your temperature on arrival at the clinic.
  • Patients with a temperature of 37.4C or above will be reviewed by our medical team and may be requested to reschedule their appointment.
  • You will notice that all of our team will also be wearing face masks.
  • You will be asked to attend alone for your appointment.
  • Our clinic appointments will be spaced to allow for cleaning of waiting rooms and reception areas in between in each patient. We therefore ask that you attend your appointment only at the scheduled time. Access to the clinic will not be possible more than 5 minutes before your scheduled appointment time.

It is important that you do not attend your scheduled appointment if you are suffering from or suspect you are suffering from any symptoms related to Covid-19, if you have been in contact with someone who is a suspected or confirmed case of the virus or if you have travelled from outside the island of Ireland in the past 14 days. If you have travelled from outside the island of Ireland within the last 14 days please contact the clinic directly for more advice. 

If you need to reschedule your appointment due to concerns of Covid-19 symptoms, all consultations fees will be rolled forward automatically.

Patients from outside the island of Ireland.

HRBR is looking forward to welcoming back all of our patients that travel from all over the world to our clinic as soon as it is safe and advisable to do so. We recognise that it may be some time before some of our patients are permitted to travel to us. Therefore for those who are unable to travel to the clinic at this time our doctors can offer virtual consultations where appropriate.

If you would like to schedule a virtual consultation please contact the clinic on 00353 1 209 1000 or info@hrbr.ie.

For medical advice on best practices on hand washing see our blog post including how to wash your hands video.

We look forward to welcoming all of our patients back to HRBR in the near future and wish you all good health in the meantime.

Maurice, Nikki and all the team at HRBR.

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